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In this article you will learn more about how to adjust the anonymity for open text feedback.
As you know, anonymity is very important to us, generally you create an anonymity level which applies to your survey, in the standard case this is always 5, but now it may be the case that you survey 5 employees, but only 2 of them answered the open text field, so an evaluation would not be possible.
With our newly developed solution, you can still evaluate them. Navigate to your account settings and select the tab “Anonymity”.
In the upper part you will see the settings for your surveys, in the lower part you can set the settings for your open text answers. Screenshot 2023-07-20 at 10.53.07 Example 1
  • Manager with 1 team member
  • Text anonymity threshold = 1
  • Survey anonymity threshold = 5
Without filtering this manager would see the response from this one employee although other charts do not display any data. Since the above rule is in place and the total number of participating employees is less than 5, the text threshold of 1 is not applied and the text is not visible. Example 2
  • Manager with 5 team member
  • Text anonymity threshold = 1
  • Survey anonymity threshold = 5
Manager receives in total 5 responses but only one textual response, then this response would still show up (text anonymity threshold applies, because survey anonymity threshold as a prerequisite is given). Warning! If you have not set any setting before starting the survey, this setting is not possible afterwards!

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Why open-text answers may still be missing

  • Too few answers for that question. Both thresholds have to be met: the survey’s Anonymity threshold on the total number of responses, and the Text response anonymity threshold on that question. Results appear once the count is at least the threshold, not once it exceeds it.
  • The question was skipped. If the open question is not mandatory, respondents can pass over it, and skipped answers do not count towards the threshold.
  • The survey has no dashboard. If the dashboard was deleted, there is nothing to display the data until you create a new one. No responses are lost — see What is a dashboard and how do I create a new one?
The Topics area is not a way around this. It applies exactly the same two thresholds as the dashboard, so it hides exactly the same answers.

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What the raw data export does and does not show

A raw data export from the Exports section lists one row per submission, without any respondent identity. It ignores the per-question Text response anonymity threshold, so open-text answers can appear there that the dashboard leaves out.
The export never bypasses the survey’s Anonymity threshold. If the survey has fewer responses than that threshold, the export is created but comes out empty.