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Go to Employees ↗ · Opens the webapp — please log in first When someone says their invitation never arrived, Email history shows you what happened to the email: whether it was delivered, is still waiting, was rejected, or was never sent in the first place.
Only admins can see email history.

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Open email history

Go to Employees. From there you have two options:
  • Click the envelope icon Email history in the person’s row.
  • Or open the person with the edit icon and choose the Email history section on the left of the dialog.

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What email history shows

On the left are the emails sent to the person in the last 30 days, newest first, each with its subject and time. A coloured dot in front of the subject shows the status at a glance. Click an email to see its current status on the right, with the delivery timeline below it: every step with its time and status, newest first. If a step comes with a more detailed message, it appears underneath. Hover over a status to see what it means and what to do next.
Email history only shows emails sent to the address currently on file for the person. If the address was changed, emails to the old address do not appear here. Emails older than 30 days are no longer shown.

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The statuses and what to do

So Blocked means that we did not send the email – not that the recipient’s spam filter blocked it.

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When a spam filter rejects the email

If the recipient’s mail server or spam filter rejects the email, the cause lies there and cannot be fixed in Honestly. The recipient’s IT has to allowlist email from Honestly. The IP address and sender they need are listed in IT onboarding. Such a rejection does not show up as Blocked in the history. It can appear as Soft bounced, even though it will not go away on its own. Signs that a spam filter is behind it:
  • The message in the delivery timeline mentions a block, spam or a policy (for example blocked, spam or policy).
  • Several people with the same email domain show the same status.

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Test the allowlisting

Once your IT has allowlisted Honestly, you don’t have to wait for the next scheduled email. A test email tells you whether emails from Honestly now get through:
  1. Log in as an admin with an email address on the affected domain. The test email always goes to the address you are logged in with – you cannot enter a different one.
  2. Open a survey, go to the Email Template tab and click Send Test E-Mail.
  3. Wait a few minutes. Then open your own entry under Employees and its Email history. The test email carries the invitation’s subject. If it shows Delivered, emails from Honestly are getting through.
The test email goes through the same sending service and comes from the same sender as invitations and reminders. For more on the test email, see How can I test my survey?
The test shows that your domain accepts email from Honestly – not that every individual mailbox receives it. Whether a particular person gets the email only becomes visible with the next invitation or reminder sent to them. Resending an invitation to a single person is not possible.