Before you begin
Why hasn’t my employee received a login email?
If an employee hasn’t received a login email, there may be a few reasons why. This article explains when these emails are sent automatically and what to do if they didn’t arrive or were accidentally deleted.
The login email is sent automatically by the system as soon as an employee is assigned a role – for example, Report Viewer, Analyst, Manager, or Admin.
Good to know:
• The email is only sent when someone changes from a participant to one of these roles.
• If the person already had a role and you just change it (e.g. downgrade to Report Viewer), no new email is sent.
Tip:
If the original email was deleted or can’t be found, the employee can simply use the “Forgot password” function to create a new password.