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Who is this article for?

  • Admins and reporting users who work with dashboards
  • Global teams with participants across multiple time zones

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Symptoms

  • In one time zone, the period filter shows 4 periods.
  • At the same moment, users in an earlier time zone see only 3 periods.
  • The “current” period appears to be missing for those users.

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Root cause

The period filter respects the signed‑in user’s local time. If a cycle’s start time is still in the future in the user’s local time, that period is not shown in the filter.

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How the survey‑based period filter works

  • Relevant surveys per dashboard
Only surveys whose questions are used in the dashboard’s charts are considered.
  • Excluding future cycles
Cycles with a start time after the user’s current local time are not shown.
  • Merging periods
Overlapping cycles or immediately consecutive cycles are merged. The evaluation uses visible calendar dates rather than technical timestamps.
  • Selection
After merging, the 100 most recent periods are made available to the filter.

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When can an expected period be missing?

  • None of the survey’s questions are used in any chart on the dashboard
  • The period is still in the future in the user’s local time
  • The user does not have access to the underlying survey

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FAQ

  • Why does Team A see four periods while Team B sees only three?
Because the “current” period’s start time is still in the future for Team B in their local time.
  • Can we force time‑zone‑independent visibility?
No. Visibility is intentionally based on local time so no one sees a period as “current” before it has actually started for them.
  • We operate globally. How can we avoid confusion?
Communicate start times in both UTC and local times and plan start windows so key regions become visible at the same time.

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Best practices for global setups

  • Always communicate start times in UTC plus local times
  • Where possible, choose start times so key regions fall within “today” simultaneously
  • For staggered rollouts, clearly indicate when a period becomes visible by region